Haiyan Zhang is a designer, engineer and maker of things. An innovation and technology leader, Haiyan has spent the past 20 years working hands-on across software engineering, user experience, hardware development, service design, cloud platforms, design thinking and blue-sky envisioning. She continues to push on the boundaries where technology can transform people's lives for the better.
Haiyan is Innovation Director at Microsoft Research in Cambridge and Technical Advisor to Lab Director, Christopher Bishop. She is also an inventor appearing in the BBC documentary series, Big Life Fix, inventing cutting-edge technology in support of people and communities in need.
Empathy and Insight in New Technology Thinking
Connective and machine learning technologies offer previously unimagined solutions to solve complex real-world challenges that impact real lives. To undertake this we must embrace new skillsets in empathy and insight, processes and techniques for shedding light on the often irrational and messy inner workings of people. These are stories that highlight the process of seeking insight, and working across technologies to craft new experiences.